Banco Santander Consumer Portugal chosen OutSystems in order to power the ambitious digital conversion system when you look at the 2017. Working with OutSystems companion KPMG, the lending company had changed 70% of the key solutions by start of 2020.

With a new nimble It frameworks, the lending company can innovate within rates, so you can release this new avenues and possibilities you to definitely delight customers and you will increase funds.

• Buyers Experience
• Heritage Modernization
• Functional Efficiency
• Electronic Core Possibilities
• Cellular Apps
• Web Software and you may Portals

Incapable of Comply with a fast Switching Business

Banco Santander User Portugal, section of Santander Category, a top-10 all over the world financial features category, provides borrowing approaches to users each other physically and you will thru best user merchandise and you may automobile couples. When you look at the A holiday in greece, Santander User financed fund totaling 465 billion Euros inside the 2018.

Santander User was not able to conform to a quick-switching market. Consecutive mergers and purchases got resulted in an intricate It structures, hence additional expense and you will waits to each and every They associated improvement or advancement.

Santander User experienced expanding race, therefore the bank’s business strategy would be to broaden and get good big pro throughout the personal loan and you can insurance rates segments.

New bank’s management noticed that they needed to avoid brand new inertia imposed because of the their tough-to-changes heritage They, to help you speed-in the launch of new services, functions, and you can digital experience.

“Working with OutSystems and you will KPMG, you will find depending a special It frameworks, replaced 70% of our center solutions, and you may streamlined the businesses. The audience is today performing the firm attention and bringing new digital avenues and methods to lead in the user fund sector.”

An enthusiastic OutSystems Powered Electronic Transformation

Inside the 2016, Santander User come up with a buddies-greater activity-force so you’re able to electronically transform every aspect of the firm, together with situations, process, channels, compliance, and it. KPMG was in fact appointed to simply help provide the conversion process program ranging from 2017 so you’re able to 2019.

Pursuing the an extensive review, OutSystems was chosen as the low-code application advancement system so you’re able to rejuvenate the brand new bank’s technical. Key alternatives standards integrated:

Santander Consumer’s Administration has also been amazed your OutSystems class quickly fully understood a complete the total amount of your own advised wide-ranging sales program.

The latest electronic transformation requisite a different, nimble They structures to exchange several of Santander Customer’s 20-year-old possibilities. Important to that particular is the production of a business solution shuttle, another team process administration level, and you can the latest streams for all device stakeholders. Each one of these were to end up being created towards the OutSystems program.

The brand new architecture permits prompt and versatile development and maximizes this new recycle from code across the several services channels. The lending company can now rapidly digitalize techniques and streamline functions as a result it is release new products and you will avenues inside a much more effective way.

New “Second Coming” system comes with 47 distinctive line of efforts and you may 14 the solutions, designed in three-years by an internal team around 20 people, of it, surgery, and various company divisions, and up to forty individuals from KPMG.

Inside late 2018, the initial alternatives ran real time for consumer credit and personal funds, which can be high priority progress needs getting Santander Individual. Almost every other alternatives constructed with payday loans Tustin CA OutSystems that will be already inside the development are:

Santander User also has centered an alternate site to own vehicles dealers you to definitely, in the course of creating, is about to go live. It total provider commonly significantly describe and enhance the onboarding sense to own auto buyers as well as their people by helping document upload and real-day position position from the procedure.

Smooth Procedures That Increase the Consumer Sense

Of the beginning of 2020, Santander had changed 70% of one’s process that were within its heritage core solutions. As the Domingos Ferreira, It & Businesses Manager, puts they, “Within three years, i’ve replaced and you may increased a sensation structures you to grabbed united states twenty years to grow.”

However, technical change is not, alone, the finish-objective. The true completion is the this new-located speed that enables the financial institution to easily discharge new offres in order to covered, digitally-optimized processes, and you will somewhat increased customers experience.

“The newest OutSystems invention means features greatly triggered the prosperity of the program,” states Domingos. “It’s got improved all of our nimble methods and you may aided united states involve team profiles into the an even more responsive ways.”

Cultural alter goes hand-in-hand with Santander Client’s digital conversion process, due to the fact financial switches into a customers-centric, nimble approach to develop and you will provide the products and experiences their couples and you will users you want.